Support & FAQ

After purchase, go to your Dashboard and find your eSIM. Scan the QR code with your phone camera or go to Settings > Cellular > Add eSIM. Follow the on-screen instructions to complete installation.

Most modern smartphones support eSIM, including iPhone XS and newer, Google Pixel 3 and newer, and Samsung Galaxy S20 and newer. Check your device settings for "Add eSIM" or "Add Cellular Plan" option.

Your eSIM validity period begins when you first connect to a mobile network at your destination, not when you install it. Install your eSIM before traveling while you have WiFi access.

Make sure Data Roaming is enabled in your phone settings. Go to Settings > Cellular > your eSIM > enable Data Roaming. Also ensure you are in the coverage area listed for your plan.

Refunds are only available if the eSIM fails to work due to technical issues on our end. If approved, refunds are credited to your account balance for future purchases. See our Refund Policy for details.

Gift cards are delivered digitally to your account immediately after payment confirmation. Go to your Dashboard and find your gift card with the redemption code and instructions.

No. All gift card sales are final. Once the code is generated and delivered, it cannot be refunded, cancelled, or exchanged. Please verify the brand and amount before purchasing.

First, ensure you are entering the code exactly as shown (case-sensitive). If the code still does not work, you will need to contact the gift card brand directly for redemption support.

We offer a wide variety of gift cards including Visa/Mastercard prepaid cards, popular retail brands, gaming cards, and payment services like PayPal and Wise. Browse our Gift Cards section for the full selection.

Yes! You can pay for gift cards using your account balance. This is also a final sale with no refunds once the code is delivered.

We accept various cryptocurrencies including Bitcoin, Ethereum, Litecoin, Monero, and many others through our payment partner Heleket. You can also pay using your account balance.

Currently, account balance comes from referral earnings or refunds. You can use your balance to purchase eSIMs or gift cards.

Cryptocurrency payments require network confirmations. Bitcoin typically takes 10-60 minutes, while other coins may be faster. Your order will be fulfilled automatically once confirmed.